Terms of service

【About Ordering】

1. Click the "Add to Cart" button on the product page you wish to order.

2. Confirm that the items are in your shopping cart, and click the "Continue Shopping" button if you would like to continue to view other items in your shopping cart.

3. To proceed to the purchase procedure after selecting the products, check the order details on the shopping cart page and click the "Proceed to Purchase" button.

4. On the Customer Contact Information screen, enter your e-mail, shipping address, and other information.

Confirm the information you have entered and click "Select Shipping Method".

Select a shipping method and click "Proceed to Payment".

7. Select payment method and billing address

8. Check "Save information for next purchase" (optional)

9. After payment is completed, delivery will be processed within 3 business days.

【About payment】

●Credit card payment

Credit cards accepted: VISA/MASTER/AMEX

●PayPal

●UnionPay Card

●Alipey

●WichatPay

Commission fee: Free of charge

〇Return Negotiation Criteria

Basically, we do not accept returns of purchased items.

We will accept returns if the item is authenticated as a forgery by the manufacturer.

If you are in doubt about whether an item is genuine or not, please contact us first so that we can explain the procedures for handling the item.
We will accept returns for a period of 3 months from the day after the date of delivery.

Customers residing outside of Japan are also requested to follow the same procedure as above.
Please note that we cannot accept certificates of authenticity from appraisal associations outside of Japan.
Also, we are not responsible for any costs incurred when requesting appraisals from other than our designated appraisal associations.

※Please note※

To prevent unauthorized use by third parties, please use only cards in your own name.

Please understand that we are not responsible for any unauthorized use of your card or any trouble between customers.

※We cannot change the payment method after the order is confirmed.

【About shipping and delivery】

Shipping is free of charge worldwide.

Domestic shipping: Sagawa Express

For international shipping: EMS, DHL

The shipping method cannot be selected by the customer.

【Import duties and taxes】

Import duties and taxes will be charged when the goods arrive in your country.

These charges must be paid by the customer.

Because customs policies vary from country to country, we do not control or have any control over these charges.

If you have any questions about customs fees, please contact your local customs office.

 

【About bundling of products when multiple orders are placed.】

If you place multiple orders at the same time, we will ship them together.
Please contact us using the Inquiry Form if you wish to have your items shipped together separately.

 

【Cancellation and Returns】

●Cancellation of orders

※We do not accept cancellations of orders.

●Return Policy

Please check all pictures and read the product information carefully before purchasing.

We do not accept returns for customer's convenience.

〇Returns can be made in the following cases

・The product you received is different from the one you ordered.

・The product is damaged or defective in a way that makes it difficult to use that is not described in the description.

 

〇We do not accept returns or refunds in the following cases: ・When two days have passed since you received the merchandise.

・The product has been received 2 days after the date of receipt.

・The product is different from the image.

・The condition of the product is different from what you expected.

・Complementary color marks and other maintenance, etc. are present.

※The customer is responsible for shipping charges when returning the product.

 

※Prohibited Items※

Customers are prohibited from using this site for any of the following acts or acts that may lead to any of the following.

・Entering false information.

・Using the Site by misusing another person's personal information or false information.

・The user shall not use this site by illegally using a credit card belonging to a person other than the user himself/herself.

・Impersonating another person.

・Using this site for commercial or resale purposes.

・Interfering with the operation of this site.

・Actions that violate laws, regulations, rules, ordinances, etc.

・Any other acts that we deem inappropriate.

※Unauthorized reproduction or copying is prohibited.※

All images, text, information, etc. on this site are protected by copyright.

Please refrain from unauthorized reproduction or duplication of any text, images, or other content on this site without the permission of the copyright holder.